![]() If your business has had defamatory comments made about it, then in order to pursue a claim for defamation, it must either be a person (i.e. It’s entirely different, however, if the person leaving the review makes harmful and defamatory comments about you and/or your business that are completely untrue.Īny individual may pursue a person for making a defamatory comment about them. Therefore, if someone posts a comment on a review site to say that their meal was served cold, that’s not unlawful. So that we’re clear, it’s not unlawful for someone to leave a negative review about the services provided by you or your business as long as the comments are truthful. This article explains the basics in removing defamatory online reviews. In fact, often times, it’s impossible to find a person to speak to in those organisations.ĭefamation laws in Australia may help you to circumvent the need to contact the website directly by forcing the person who made the defamatory comments to take down the review or post or face being sued for damages. Generally, a website such as Yelp, Google or any of the other big international sites will not act as a mediator in a dispute over an online review. IF YOU HAVE EVER BEEN THE RECIPIENT OF A DEFAMATORY ONLINE REVIEW YOU WILL UNDERSTAND HOW HEARTBREAKING THEY CAN BE.Īlso, if you have ever tried to approach the website owner to ask for the review to be removed you will understand how frustrating it can be.
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